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Forum Discussion
2.4Ghz devices won't connect to MR60/MK62 Mesh Router
I've been having a lot of issues getting any devices that only operate on the 2.4Ghz band to connect to this router. I have a Roomba model E3 that won't connect. I have a brand new LG Washer and Dryer that won't connect. Finally today I bought some Feit Smart Bulbs to use around the house, and they won't connect, either.
I did some searching in these forums and came across some advice on how to set up a separate network (SSID) on my router specifically on the 2.4GHz band, but it seems this process is no possible on my model (MK 62/MR60). This only seems to be possible on the models listed on the page, MK83/MR80/MS80:
Is there any way to do something similar for the MK62/MR60 set of mesh routers? I don't see any setting anywhere in the router settings to specifically set an SSID to only operate on the 2.4GHz band. The instructions I linked mention going to ADVANCED SETUP>CUSTOMIZE NETWORK, but CUSTOMIZE NETWORK is not available in my router software. I'm stuck. I bought this router after reading that it specifically says it's backwards compatible with 2.4GHz devices, but I suspect it keeps defaulting to the 5GHz band during their setup, causing many of them to fail. I need a workaround. Can anyone give me some help on this?
Thanks in advance.
8 Replies
what modem/gateway do you have?
I've had a couple devices that wouldn't connect to my mesh network but its gotten a lot better.
When its only a couple devices, then I think its the 2.4ghz issue. When its quite a few, I get a bit more suspicious.
- I have a brand new Motorola MB7621. I bought it at the same time as the router.
The problem is definitely on the router side. When I try to connect a few of the smarter devices that fail (Roomba, Anova cooker, the bulbs) they all give a message reminding me that the device only works on a 2.4Ghz network. The roomba in particular call it out in such a way that it makes it pretty obvious that it can't connect to a 2.4Ghz band, because the router is defaulting to 5Ghz.
I just want a way to set up a specific SSID that only operates on the 2.4Ghz band like they suggest in the link I posted. But their walk through doesn't match the settings on this router, and I can't find ANY way to specify which band it works on.there isn't a way to seperate out the bands. The devices are designed to be mesh systems and non-seperable.
I know the orbi has an option where you can disable the 5ghz broadcast. Then sometimes if you disconnect your phone from the wifi and reconnect, it'll connect to the 2.4ghz. Not always but its a chance. Not sure if the MR60 system has this as I don't have one try with.
