NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ErikaJB's avatar
ErikaJB
Follower
Sep 10, 2024

I have a Nighthawk Mesh Wifi 6 router, MR60

which went down this morning. I have managed to connect to my laptop but it will not re-connect to my iPhone or my partner's iPhone and iPad.  We are completely stumped as to what to do next.  We are both in our late 70s but usually quite computer savvy.

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 10, 2024

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

     

    Be sure to disable any MAC Address randomizers on phones and pads while at home:

    https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message

     

     

    Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.