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Forum Discussion

Filipst's avatar
Filipst
Tutor
Dec 09, 2021

MK63 Satellites has no devices connected to it

I've noticed on my nighthawk app that no devices are connected to my satellites. i've recently updated all firmware on the router and the satellites, but its still the same. What can be the issue?

12 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    How far apart is the router from the satellites?

    What actual firmware are you on? 

    Have you logged in through the browser and checked the satellites? (you can log into each satellite)

    I've found the app isn't always accurate. 

    • Filipst's avatar
      Filipst
      Tutor

      The satellites are within 5-8 meters of eachother. The router is on the 2nd floor just by the stairs. 

      The frimware is V1.1.6.122.

       

      Yes, ive logged in to the IP of each satellite

      • plemans's avatar
        plemans
        Guru - Experienced User

        The satellites/router need to be at least 30ft from each other for devices to roam properly. 

        try moving them further apart. 

  • Same problem. When I set up the router and satellite I could see on the app what is connected on the router and satellite. but few weeks later I don't see any device connected to the router or satellite But all my connection work well. I think it has to be an app poblem

    jm