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Forum Discussion

Suzjames's avatar
Suzjames
Follower
Jan 08, 2023

MR 60

I had to change my modem and then reinstall my mesh network. I want to change the name to my mesh network but the app is showing that I'm not connected to the mesh wifi, but I am. I'm connected to the Netgear wifi, and I have solid blue lights, but when I open the app, it opens to the page that is detecting product and it keeps saying wifi not detected. Why isn't the app recognizing that I am on the Netgear wifi, and the wifi is functioning ? 

Troubleshooting

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 08, 2023

    Change any wifi settings or advanced settings that you need on the MR using a wired PC and web browser connected to the MRs web page at 192.168.1.1..

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.