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hsmith's avatar
hsmith
Tutor
May 26, 2022

MR60 - Not able to access Twitter?

I just purchased the nighthawk mesh and installed it. Works great. Newest firmware (1.1.6.124) uploaded today. But I cannot access Twitter. At all. I haven't found any other website with issues. It doesn't matter what browser, computer, device, etc. When I connect to a different wifi signal, Twitter works normally no problems at all.

 

Can anyone help me troubleshoot this problem?

7 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    Try disabling the following and see:
    Armor, Circle, Traffic Meter.

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

    • hsmith's avatar
      hsmith
      Tutor

      Modem is Comtrend VR-3060 

      The Armor and Traffic Meter are disabled, but I don't have a "circle" to turn on or off. 

      I've tried new DNS, I've enabled IPv6, etc. 

      Plugged, unplugged, rebooted, etc. 

      I'm on Windows 11 on a Microsoft Surface tablet. It loads an error. My husband is on a Chromebook and it loads perfectly every time. We're on the same network. 

      I've turned off all my browser extensions. I've tried Edge and Chrome. I can use my phone to access the app, so it's not a Twitter account issue. 

       

      I'm about to give up on this system. I'm a social media marketing student, I HAVE to have access to Twitter on a regular basis!

      • plemans's avatar
        plemans
        Guru - Experienced User

        The comtrend is a modem/router combo device. It causes a double nat. Usually isn't a major issue but it could be causing your problem. 

        A double nat happens when you cascade more than 1 router.
        https://kb.netgear.com/30186/What-is-Double-NAT
        Fixes? There’s 3 options but only use 1.
        1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
        2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
        3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
        https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode

  • plemans's avatar
    plemans
    Guru - Experienced User

    what error do you get? 

    Do you have IPv6 enabled? 

    Have you tried a different dns provider for both ipv4 and ipv6?