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Forum Discussion

bberenberg's avatar
bberenberg
Aspirant
May 03, 2020

MR60 can't detect ethernet cable

I just bought an MR60 mesh system with two satellites. I am connecting to Comcast Xfinity via a Surfboard SB6121 modem. The router will not recognize the Ethernet cable that runs between the router and the modem. I have used two different cables (the one that comes with the MR60, and the cable I used with my old router, which does actually work with that router). I spent an hour on the phone with Netgear technical support. They concluded the router was defective. I exchanged it for a new one but have the same problem. I tried updating the firmware, but it was already up to date. I'm ready to give up and get my money back, but thought I would try posting first.

 

Thanks in advance for any suggestions.

5 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    May 06, 2020

    Hi bberenberg, 

     

    May you try setting up the router using a web browser and visiting routerlogin.com.

     

    Christian 

    • bberenberg's avatar
      bberenberg
      Aspirant
      May 06, 2020

      Thank you for the suggestion, but unfortunately that is one of the first things I tried.

       

      Barry

       

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        May 07, 2020

        Hi Barry, 

         

        I would suggest a factory reset on the MR60 by holding down on the reset button for 15+ seconds. I would also check to ensure the ethernet cable is plugged into the correct port. It's fairly odd how the issue is occurring on both routers. 

         

        Christian