NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jasonyang's avatar
jasonyang
Aspirant
Mar 04, 2022
Solved

MR60 must connect to another router to work

I am having a problem with MR60 connect to the internet. When I setup the router directly connect to modem, there is no internet connection. But if I connect MR60 to another router and connect that router to modem, it's working fine. Can anyone please help me what's the issue? I didn't change anything on the router and it has been working perfectly for a long time.

  • It didn't work, but I finally fixed the issue by downgrading the firmware to V1.0.6.116 and factory reset the router. I also manually change the MAC address to another router. 

6 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    1. what modem are you connecting it to?

    2. what firmware is on the router? 

    3. what router are you connecting it to to make it work? 

    • jasonyang's avatar
      jasonyang
      Aspirant

      1. what modem are you connecting it to?
      Motorola MB7621


      2. what firmware is on the router? 
      V1.1.6.122_2.0.58

       
      3. what router are you connecting it to to make it work?
      Netgear R6700

      • plemans's avatar
        plemans
        Guru - Experienced User

        Try this. 

        Power off the modem and the router and disconnect everything from both. 

        Even the coax from the modem.

        Wait up to 10 minutes. (at least 2)

        Then connect the coax back to the modem. 

        Power the modem on and wait 2 minutes. 

        Connect the lan cable from modem to wan port on the router. 

        Power the router on. 

        Wait 2 minutes. 

        Attempt to go into the router and setup internet.

         

        Reason I say wait up to 10 minutes is sometimes it takes a bit for the ISP to reassign the ip address that was assigned to the R6700.