MR70 router no longer able to access the Internet

trnd7
Aspirant
Apr 30, 2023
Thank you for the quick reply! I read conflicting information about the CAX30 regarding modem or bridge mode, but I found a "router mode" in the admin settings and it seems to be doing the same thing. Unfortunately that didn't make the MR70 router be able to connect. So I'm looking into option #2 now.

EDIT: how come that this problem just happened yesterday after this network configuration worked for months? Is it possible that it was caused by an ISP change, since they told me that they are doing some work on their network at some point?
- michaelkenward
  Guru - Experienced User
  Apr 30, 2023
  trnd7 wrote:
  
  EDIT: how come that this problem just happened yesterday after this network configuration worked for months? Is it possible that it was caused by an ISP change, since they told me that they are doing some work on their network at some point?
  
  When you set up your network, the MR70 router checks what it finds and adapts its setting accordingly. It looks to see if anything else is squatting on its preferred local IP address (192.x.x.x). If it finds something, it picks a different address, usually 10.x.x.x.
  
  Then the two routers will not fight one another.
  
  If your network recently went through a reboot, maybe after a firmware update, maybe something forgot about those IP settings.
  
  That's why you got the advice to put the CAX into "bridge" (modem only) mode
  
  For some reason, unlike most modem/routers, the manual for your modem/router does not have instructions on how to put it into bridge mode. Maybe it doesn't have that option.
  
  From other manuals, you could look here:
  
  Advanced
  
  Administration
  
  Router mode
  
  You may be lucky.
  
  By the way, in your first message you said that you reinstalled "via the app". This is to the most controllable way of setting up your network. This is best done with a wired LAN connection.
  
  Did the list of things you tried include resetting both devices, modem and router, and then reconfiguring the network?
  
  It might help to do this in the recommended order:
  
  As this is a router, there is probably a modem sitting in front of it. You need to get the devices to forget any inherited settings. Among other things, that means rebooting the network.
  
  Power cuts usually take out both the modem and the router on a network. When the power comes back on, they may start up in the wrong order, with the router starting before the modem is ready. That means that they get confused about which is in charge.
  
  It may help to reboot the whole network in the right order.
  
  Be sure to restart your network in this sequence:
  
  Turn off and unplug modem.
  
  Turn off router and computers.
  
  Plug in and turn on modem. Wait 2 minutes for it to connect.
  
  Turn on the router and wait 2 minutes for it to connect.
  
  Turn on computers and rest of network.
  - trnd7
    Aspirant
    Apr 30, 2023
    Thanks for your reply! I found a "Router mode" option for the CAX30 modem where I said no and it looks like it's in a modem mode (wifi disabled, wired connections no longer work, the admin site routerlogin.net no longer has the router options).
    
    I also tried to setup DMZ on the MR70 router, but it didn't work, and then tried AP, but same result.
    
    I make sure everytime I restart that I first switch off modem, then router, then switch on modem and after that router. I'm tempted at this point to reset the CAX30 modem to factory settings, then reset the MR70 router to see if a fresh install helps.
- FURRYe38
  Guru - Experienced User
  May 01, 2023
  trnd7 wrote:
  
  Thank you for the quick reply! I read conflicting information about the CAX30 regarding modem or bridge mode, but I found a "router mode" in the admin settings and it seems to be doing the same thing. <Router mode is a Yes or No settings option so if you select Yes, the modem will be in router mode. If you select No, this sets the modem to modem only mode.
  
  Unfortunately that didn't make the MR70 router be able to connect. So I'm looking into option #2 now.
  
  EDIT: how come that this problem just happened yesterday after this network configuration worked for months? Is it possible that it was caused by an ISP change, since they told me that they are doing some work on their network at some point? <Possible FW issue on the CAX30. What version of FW is loaded on the CAX30?
  
  Also when the CAX30 and MR are in router modes this creates a conflict between the two as by default they both use 192.168.1.1 as a IP address start. The MR should detect this and should change to 10.x.x.x though. Or you can manually change the MR to something else. I use 192.168.0.1 on my routers.
  
  Also be sure to power cycle the MR70 OFF then back ON when changing modes on the CAX30.

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MR70 router no longer able to access the Internet