One of my satellites is suddenly non-functional. The LED goes briefly solid white on boot, and then starts flashing white ad infinitum. Holding reset for well over 30 seconds does not seem to do anything at all. Sync does not seem to do anything at all - I have attempted to re-add the device as well. Any tips here? I thought all of my sats were non-functional at first, downgraded firmware, and ended up losing my router config (oops). I've rebuilt it, and added the other satellites just fine, but this one is still flashing white. Any secret to get this sucker to drop its whole config and re-sync?

Did you ever get this resolved? I am having the same issue.

If anyone from Netgear product management who gives a crap reads this, I hope they'll take a note that 1 year of support, after which you have a choice of (a) replacing equipment or (b) buying a support contract more expensive than the equipment in question is sad. I'm a power user with a long history of buying netgear for home use, and being pleased with my choice. Next time, that likely won't be a default.

Thanks for the details and glad it worked for you. Though this maybe a solution, it's not something that most home users may have the skill set for to attemp to fix the MS when this condition is seen on the MS unit. Users can, of course, try your method if they wish too. However, users will be recommended and directed to official NG support to make contact and ask for help and information in most cases, if this is seen and normal troubleshooting processes have been exhausted. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed. https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-routerEnjoy. 📡

I should also mention firmware is at 1.1.6.122 on all nodes.

So turn OFF all MS and take 1 MS and power it ON and sync the MS near or in same room as the MR? Use the sync process. Press the sync button on the MR and MS and see if the MS will FULLY sync up...If you can get one to sync then turn this one MS OFF and go to the next MS and do same process for rest of MS units. What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between MR and MS📡 to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000061709/Where-should-I-place-the-Mesh-WiFi-satellite-of-my-Nighthawk-Mesh-WiFi-6-and-Tri-band-Mesh-WiFi-6-products 📡

MS60 Flashing White (MR60 + 3 Sat Mesh)

23 Replies

enifsieus
Guide
Jan 03, 2022
I should also mention firmware is at 1.1.6.122 on all nodes.
FURRYe38
Guru - Experienced User
Jan 03, 2022
So turn OFF all MS and take 1 MS and power it ON and sync the MS near or in same room as the MR?

Use the sync process. Press the sync button on the MR and MS and see if the MS will FULLY sync up...If you can get one to sync then turn this one MS OFF and go to the next MS and do same process for rest of MS units.

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between MR and MS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/000061709/Where-should-I-place-the-Mesh-WiFi-satellite-of-my-Nighthawk-Mesh-WiFi-6-and-Tri-band-Mesh-WiFi-6-products 📡
- enifsieus
  Guide
  Jan 03, 2022
  This is basically what I did before posting - 2/3 MS were re-synced just fine as I rebuilt the network. It's the 3rd and final MS that is in the flashing white state. I have tried it both remotely (where it has lived for roughly a year) and right next to the MR node and there is no behavior change.
  
  I should also mention that these are all wired backhaul to begin with, and that I have tried all steps in general with ethernet both in and out.
  - FURRYe38
    Guru - Experienced User
    Jan 03, 2022
    So with out the other two MS being ON, turn them OFF, this 3rd MS will not sync wirelessly at all while near the MR?
    
    Possible this one MS is not on same FW version as the others:
    
    What you need to do is factory reset the MS. Wire connect a PC to the 1st satellite📡. Already have the most current FW version files downloaded on to this PC.
    
    Wire connect 1 PC to the back of the MS. Factory reset the MS, wait about 5 minutes. The PC will get a IP address from the satellite📡. The MS will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites 📡 web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the MS 📡 to the MR.
Hugchui2
Aspirant
Mar 18, 2022
Cannot reset my satellites after accidentally switch off power .
The satellite brinks and turn red . I cannot synchronize with the router.

I have WIFI service available in part of my home only .
Please help
David

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MS60 Flashing White (MR60 + 3 Sat Mesh)