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Forum Discussion
meepadoo
Jan 16, 2023Aspirant
MS60 Offline with Blinking White Light
I have an MR60 router with two MS60 satellites. One of the satellites has gone offline and has a blinking white light. I have tried cycling the power. Additional troubleshooting steps are appreciated,...
michaelkenward
Jan 16, 2023Guru - Experienced User
meepadoo wrote:
I have an MR60 router with two MS60 satellites. One of the satellites has gone offline and has a blinking white light. I have tried cycling the power. Additional troubleshooting steps are appreciated, thank you.
Have you tried a factory reset of the satellite followed by a reinstall?
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Nighthawk Mesh System - NETGEAR Communities
You might like to search there for messages related to your problem.
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.
meepadoo
Jan 16, 2023Aspirant
michaelkenward Thank you for the suggestions. I accessed the user manual and found instructions on how to perform a factory reset. I pushed the reset button on the back of the satellite with an audible "click" for at least 5 seconds (I actually held it down for 10 seconds) while it was plugged in. The white light never stopped blinking. Is the led indicator light supposed to signal a change and reboot when performing a factory reset?