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Forum Discussion
MS60 Satellite - No connected device found
Hello, I am wondering if anyone can help me understand why none of my devices connect to the Mesh Satellites. I have two satellites connected to my MR60 Mesh system, both are found in the phone app ...
Devices roam between the satellites/router based on their own roaming protocol. Its not the router/satellite that moves them.
what you can do to ensure the best chances of roaming?
1. make sure the satellite/router are at least 30 ft apart
2. Check your home size. If the home isn't big enough, the devices will default to the router. In this case, you can try turning down the broadcast power a bit and see if that encourages roaming.
3. try turning the wifi on/off on the device you're using. If it defaulted to the router and the distance isn't that great, a reconnect might have it connecting to the satellites.
I have never seen one device, not a single one, ever attach itself to either of the two satellites. Should they go to landfill?
there was a new firmware pushed out the 11th. did you update to that version?
The new firmware is precisely what caused the issue with mine. In the Nighthawk app, the satellites show no connected devices but when I connect to the web interface for each satellite it does show several devices connected. The Nighthawk app also shows every device connected by wire, not via wifi.
The problem isn't firmware, the problem is that this system is, to put it bluntly, junk.
steveof2620 wrote:I have never seen one device, not a single one, ever attach itself to either of the two satellites. Should they go to landfill?
Yes. I can't even request a warranty replacement for mine because in order to submit a request I need a case # and because my 90 days support is expired, I can't create a support case without paying money for extended support. Their one year warranty is bogus. It's effectively a 90 day warranty. Crap product, crap support, crap warranty.
