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Luca50's avatar
Luca50
Follower
Dec 05, 2025

MS70 randomly dropping

I recently (around August) got the MR70, MS70  combo mesh system new and it’s worked nearly perfectly

 

 overtime I would get occasional drops not from the router but the satellite which I tolerated until this month where it’s become unbearable no matter what I’m doing my Ethernet drops out completely and the light on the satellite turns orange

 

 to give an idea of my set up there’s the room that the router/modem is in between that is the dining room and then the satellite is in my room connected to my computer through Ethernet

 

 I’ve done everything I can find to do.

-removed ddos reports from the logs

-disconnected Ethernet and connected via WiFi instead

 

 So I assumed I was too far away from the router and put the satellite closer and connected via WiFi. I dropped and walked out to see that there was the orange light again

 

 at this point it’s unplugged I hope I can save it because the speeds have been excellent but I cannot stand the constant drops

not listed

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 05, 2025

    Does the LED on the MR change color? 

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 

    Using IPv6, ISP detected DNS or custom DNS on the MR? 

     

    What is the size of your home? Sq Ft? 
    What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between MR 📡 and MS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. 
    https://kb.netgear.com/000061709/Where-should-I-place-the-Mesh-WiFi-satellite-of-my-Nighthawk-Mesh-WiFi-6-and-Tri-band-Mesh-WiFi-6-products 📡 ‌‌🛰️

     

    Does this happen with the MS turned OFF? 
    Does this happen with both wireless and wired devices? 
    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.

     

    Be sure to disable any MAC Address randomizers on phones and pads while at home:
    NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities

    Try disabling the following and see:
    Armor, Smart Parental Controls or Circle, IPv6, Protection Engine, Traffic Meter.

     

    Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.