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BeFrostySteve's avatar
Mar 18, 2025

Netgear Support for Nighthawk AX3000

Hey all.  Just wanted to share my recent experience with Netgear support.  

Bought my parents a Nighthawk AX3000 with 2 satellites.

Their home set up with Spectrum cable internet should have been a snap to install.

3 hours later, 1 dead phone recharging, 2 missed phone calls from support, we got everything working.

Here's the support case:
Product: Nighthawk Mesh WiFi 6 Router With 1 Year Armor(MR70) 
Problem: MR70 setup 
Agent: 18480

This agent was helpful, courteous, professional and excellent in everyway.  I have 35 years of customer support experience, and this agent went above and beyond in every way. 

I'd like to let Netgear corporate know, but I haven't found a way to do so.  Any idea how I can give this agent Corporate Kudos?