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JRINRR's avatar
JRINRR
Aspirant
Feb 07, 2023

New home router and nighthawk can't find the new router to connect

I have a MR60 nighthawk mesh wifi 6 router.

My old router from Cox went bad so they gave me a new router.

When I go into the nighthawk app it says it can't find my router of course but when I click on find new router it does not find the new one.

Any assistance would be greatly appreciated.

Thank you.

 

Jeff

4 Replies

  • Also, I did try resetting by holding it 10 seconds and then tried disconnecting and resetting and did not work.

     

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    JRINRR wrote:

    When I go into the nighthawk app it says it can't find my router of course but when I click on find new router it does not find the new one.

     


    The Nighthawk app may not be the best way to set up your new router. Doing it with a wired connection to a PC can be easier.

     

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    Check the section in the manual Connect to the network

    There may also be some helpful videos on what to do.

    You may have done that already. I can't tell from your message.

    I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.

     

    It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

    The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 


    JRINRR wrote:

    I have a MR60 nighthawk mesh wifi 6 router.

    My old router from Cox went bad so they gave me a new router.

    When I go into the nighthawk app it says it can't find my router of course but when I click on find new router it does not find the new one.

    Any assistance would be greatly appreciated.

    Thank you.

     

    Jeff


     

  • plemans's avatar
    plemans
    Guru - Experienced User

    Did cox give you another router or a modem? 

    What actual device is the MK60 connected to?