NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Production23's avatar
Production23
Follower
Oct 21, 2022

Nighthawk MR60 mesh not working

Hello I have MR60 mesh set up and everything was working no problems. I turned off the power to the house as we were doing electrical work. Once we finished and power was back on I couldn’t get the mesh set up to work and it was not getting any internet while my regular router modem was working perfectly. Could the power outage damage the mesh set up! I have tried to reset, unplug and yet no luck?? Any suggestions? Thanks in advance

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    when you say "My regular modem was working and everything" makes me think its not just a modem but a modem/router combo device. 

    What actual modem do you have? 
    if its a modem/router combo device, it causes a double nat. 

    A double nat happens when you cascade more than 1 router.
    https://kb.netgear.com/30186/What-is-Double-NAT
    Fixes? There’s 3 options but only use 1.
    1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
    2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
    3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
    https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    I would update the MS the the MR to v.132 version of FW:

    https://community.netgear.com/t5/Nighthawk-Mesh-System/Mesh-Wifi-6-after-power-outage/m-p/2266542/highlight/true#M6101


    Production23 wrote:
    Hello I have MR60 mesh set up and everything was working no problems. I turned off the power to the house as we were doing electrical work. Once we finished and power was back on I couldn’t get the mesh set up to work and it was not getting any internet while my regular router modem was working perfectly. Could the power outage damage the mesh set up! I have tried to reset, unplug and yet no luck?? Any suggestions? Thanks in advance