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Forum Discussion
Nighthawk MR60 No Internet With New Modem
I was using the Nighthawk WiFi 6 system (MK63s) with Spectrum cable modem model EN225l without issue until yesterday. A thunderstom rolled through and somehow tripped the surge protector my computer/router/modem were plugged into. Eventhough it was plugged into the surge protector the modem would no longer power on. The router seemed unaffected, it was still broadcasting a signal and devices were still connected (without internet).
I replaced the modem with the same model, but have not been able to connect to the internet since installing it. I tried using the nighthawk moble app to set up the router but kept getting a message saying no internet and the ethernet cord was not plugged in.
After reading other posts with the same issue, I completed the following steps:
1. Reset the router
2. Unplugged the router and modem.
3. Waited 10 mins and then plugged everything back in.
4. Tried the mobile app again and got same message, ethernet not connected.
5. Updated the firmware to v1.1.7.134.
6. Reset router and unplugged everything.
7. Repeaded setup and got the same error.
Interestingly, I had the one end of the ethernet cable plugged into the router and the other end in my pc and it said wires connect, but obviously, could not connect to the internet. When I plugged the cord back into the modem, got the ethernet not connected issue again.
Thanks in advance for any greatly appreciated assistance.
5 Replies
craigc8 wrote:
I replaced the modem with the same model, but have not been able to connect to the internet since installing it.
Can you connect to the Internet through the modem without using the router?
I would confirm that before concluding that the storm didn't also kill the Internet line.
Then there os the chance that the storm also killed the router. Can you get into its browser graphical user interface (GUI) and play around without an Internet connection?
- Thank you for the quick reply. I am able to get online by plugging my PC directly to the modem. I am not sure want you mean by GUI, but I was able to interface with the router by going to routerlogin.net.
craigc8 wrote:
I am not sure want you mean by GUI, but I was able to interface with the router by going to routerlogin.net.That's the GUI. I use that term, as does Netgear, because some people call it a "website" which is confusing because it implies something out there ion the Internet.
You seem to have confirmed that the modem link works just fine. One thing I'd be tempted to try would be to reflash the firmware on the MK60 router. Storms are great at creating electrical noise that can scramble memory.
You may want to try several resets before you conclude that the storm also killed the router. And take it through the setup process in the right order.
As this is a router, there is probably a modem sitting in front of it. You need to get the devices to forget any inherited settings. Among other things, that means rebooting the network.
Power cuts usually take out both the modem and the router on a network. When the power comes back on, they may start up in the wrong order, with the router starting before the modem is ready. That means that they get confused about which is in charge.
It may help to reboot the whole network in the right order.
Be sure to restart your network in this sequence:- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
