NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

msglenn2581's avatar
msglenn2581
Follower
Feb 04, 2022

Router keeps rebooting - Nighthawk MR60 Wifi 6 Mesh

I have had the Nighthawk MR60 router and MS60 Satellite for about a year now. Product name Nighthawk AX1800 Mesh Wi-Fi 6 System (2-Pack), Model MK62-100NAS. The firmware is updated and current(v1.1.6.122).

 

Over the past few months the router will simply reboot when there is too much traffic. Anytime we have multiple TV's streaming and a phone or tablet going it will reset. Or if I am downloading a large file like a new game or something to the computer or to the PS5.

 

I am wondering if there is anything I can do to fix this issue in settings or if it is a issue with the model I have.

 

I thought maybe I had too many devices connected to the 5Ghz bandwidth but it usually isn't more than 10 devices total. I also can't get the network to broadcast a selectable bandwidth so I can't choose which my devices connect to.

 

Any help is apprieciated. I don't have to have to buy a new system as this is happening serveral times a day.

 

 

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Feb 04, 2022

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    What is working before last FW update? 

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between MR and MS📡 to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/000061709/Where-should-I-place-the-Mesh-WiFi-satellite-of-my-Nighthawk-Mesh-WiFi-6-and-Tri-band-Mesh-WiFi-6-products 📡

    • Digs72's avatar
      Digs72
      Aspirant
      Jun 11, 2022

      Firmware Version V1.1.6.122_2.0.58

      Modem: Motoral MB7420

      Home is 2000 square feet

      Distance between Mr and MS is 40-50 feet

       

    • darkavich's avatar
      darkavich
      Tutor
      Aug 18, 2022

      I am having the exact same problem. I see it when I stream youtube or other service. I think this equipment just can't hand the traffic. Di you get a resolution to your problem or did you replace your system.

       

      Thanks,

          -Steve