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robturpin's avatar
robturpin
Apprentice
Jul 15, 2025

All DNS traffic completely suspended for 60 seconds randomly throughout the day

Hi, I am again experiencing an issue that MANY other XR1000 users were experiencing 6-12 months ago (and earlier as well).   The symtom is that at several random times throughout the day, ALL netwo...
xr1000
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 15, 2025

Is QoS or Ad Blocker enabled on the XR router? 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.

How are the advanced Wifi settings configured? 

 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.


Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface

Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router

 

robturpin wrote:

Hi, I am again experiencing an issue that MANY other XR1000 users were experiencing 6-12 months ago (and earlier as well).

 

The symtom is that at several random times throughout the day, ALL network traffic would completely stop for about 60 seconds.  Absolutely no website can be updated or resolved using any browser for at least 60 seconds.  After about 60 seconds. it mysteriously works fine again.

 

What we all came to deduce was happening through various troubleshooting (in the other thread which unfortunately I can't find now) was that the XR1000 Pro Gaming Routers were set to receive automatic firmware updates by default (meaning right out of the box as well as after a factory reset) and they were timing out whenever they were trying to check for/perform these updates.

 

I'm not sure if Netgear is aware of this issue (they certainly should be by the many users that are being affected and the numerous posts in various community support forums about it), but they really need to figure this out and start supporting their customers and products!

 

  • robturpin's avatar
    robturpin
    Apprentice
    Jul 24, 2025

    Is QoS or Ad Blocker enabled on the XR router? No, both are disabled.

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. All of my computers are hard-wired using CAT6 or higher, so I don't think the WiFi channels could possibly have anything to do with this issure, but I have tried both auto as well as setting them manually in accordance with my findings on a WiFi analizer.

     

    How are the advanced Wifi settings configured? See above.

     

    What Firmware version is currently loaded? xr1000v2 1.1.0.22_2.1.34


    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Xfinity 

    Model:CGM4981COM

    Vendor:Technicolor

    Hardware Revision:2.3

    Serial Number:368930074436140939

    Processor Speed:1503 MHz

    DRAM Total Memory:1024 MB

    DRAM Used Memory:915 MB

    DRAM Available Memory:109 MB

    Flash Total Memory:2048 MB

    Flash Used Memory:165 MB

    Flash Available Memory:1883 MB


    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. CAT6

     

    Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update? Yes.
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.


    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Yes, it still occurs.

     

    https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface