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Forum Discussion

Kryypt's avatar
Kryypt
Aspirant
Sep 29, 2022

Download connection problem

Hello, I have a problem, every time I download I have regular interruptions, the modem of my operator is not interrupting the download. I reset the Netgear + my modem always the same problem,I am on cable internet.

here is a video to understand the problem.

15 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Sep 29, 2022

    1. what router do you have? 

    2. what firmware is on it? 

    3. what modem/gateway is it connected to? 

    4. Are you hardwired or running over wireless? 

     

      • plemans's avatar
        plemans
        Guru - Experienced User
        Sep 29, 2022
        Kryypt wrote:

        XR 500 

        Version 2.3.2.134

        internet cable

        Internet cable could be anything. It could be fibre to the home, cable internet, dsl, etc. 

        What actual modem/gateway is the router connected to?

  • Netduma-Liam's avatar
    Netduma-Liam
    NetDuma Partner
    Sep 29, 2022

    Thanks for posting.

     

    Could you please let us know the specific router you're using and which firmware version it's currently running?

    Is it just specifically in Chrome you're having this issue? Does the problem occur in other browsers too?

    • Kryypt's avatar
      Kryypt
      Aspirant
      Sep 29, 2022

      I have this problem also on my console , xr500 firmware 2.3.2.134

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 29, 2022

    I recommend changing the DHCP default IP address range to 192.168.1.100 to .200 as well on the router.