NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

joshwah1's avatar
joshwah1
Initiate
Jul 22, 2019
Solved

FACTORY RESET NOW NO INTERNET

Hello,

i factory reset my router now i cant connect to the internet it says its connected but the internet light is amber..  i cant seem to login to routerlogin.net either just says couldnt connect to internet after it searches for a while i was trying to update firmware but i cant seem to find a way to do it if its not connected to the internet i have another router im using i tried plugging it into the other working router to try update it that way but it sees it but no options to update drivers in properties.. 

any help would be apreciated!

cheers josh

  • What are all the led's doing? blinking/solid/color etc

    Why were you trying to factory reset it?

    have you tried to reset it again? holding reset for 7-10 seconds. Sometimes it just takes a 2nd attempt.

    you can also tried the 30/30/30 method. hold reset for 30 seconds while powered on, power it off for 30 while holding reset, power it back on while still holding reset for 30 seconds.

    If none of these work, you can try resending firmware to it via tftp.

    https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    What are all the led's doing? blinking/solid/color etc

    Why were you trying to factory reset it?

    have you tried to reset it again? holding reset for 7-10 seconds. Sometimes it just takes a 2nd attempt.

    you can also tried the 30/30/30 method. hold reset for 30 seconds while powered on, power it off for 30 while holding reset, power it back on while still holding reset for 30 seconds.

    If none of these work, you can try resending firmware to it via tftp.

    https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

    • joshwah1's avatar
      joshwah1
      Initiate
      I tried all the steps you asked and still nothing trying to update firmware it just says connection failed all the lights are on solid white except the internet light is orange when I click the Ethernet connection on Windows it says packets are sent and received but still nothing can't access the router login or anything either
      • Netduma_Alex's avatar
        Netduma_Alex
        NetDuma Partner

        If you disconnect the router from the modem, and just connect to it via ethernet, can you access the interface?

         

        What IP address does your computer have when you do ipconfig in command line?

         

        When you attempt to access the interface, have you tried routerlogin.net and also the router's ip address?