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Forum Discussion

xjay1337's avatar
xjay1337
Aspirant
Oct 03, 2018

Getting sky to work with XR500

Hi   I am UK based using Sky Broadband - using Q - Fibre Max - and have a Netgear XR500  Nighthawk router and a DM200.   I have tried unsuccesfully to migrate the new XR500 into my network ...
Installation
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 05, 2018

After connecting the XR to the DM, did you power OFF both XR and DM for 1 minute, then power on the modem and let it sync, then power on the XR router?

  • Netduma_Jack's avatar
    Netduma_Jack
    NetDuma Partner
    Oct 06, 2018

    It should be a reasonably straightforward setup, so I would recommend doing this:

     

    1. Be 100% certain the Sky router has Internet if you connect to it
    2. Factory reset the XR500 and go through the initial setup again

    I suspect that in trying to configure all these different settings you may have misconfigured the XR500. Factory reset should give it a clean start.

     

     

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Oct 08, 2018
      I would suggest getting the correct username/password from WireShark and inputting that into option 61 and see if that works. From what I can find online, this seems to be what is needed in order to correctly configure option 61.