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Andybrenn1989's avatar
Andybrenn1989
Aspirant
Jun 22, 2020

Hi

Hi I’m at my wits end with this netgear company and there routers as this routers anti bufferbloat does not work and u guys keep telling me it does it’s either that or I have a faulty router that doesn’t work Iv had enough of trying and had no help at all Iv created this ticket thing that you guys said to create and heard nothing back to get a refund from this product as it’s been nothing but bother if someone could get back to me soon as possible from netgear would be great the router doesn’t do what it’s supposed to do or what you guys says it does Iv seen so many people with the same problem as iv explained to you guys and u guys have done a 1 to 1 and tryed to get it sorted Iv had no help like that at all would want my money back so if someone can contact me would be great

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jun 22, 2020

    1. Punctuation is key. 

    2. This isn't netgear support. This is the community forum where members of the public help others out. You'd need to talk to support. 

    3. Again, this is the community forum. Maybe we can help out. What exactly is the issue? Be specific (and punctuate) since we aren't there to see it. 

    4. what modem/gateway are you connected to? 

    5. What firmware is on the router? 

    • Andybrenn1989's avatar
      Andybrenn1989
      Aspirant
      Jun 22, 2020
      I have been onto dsl reports and my bufferbloat is threw the roof (high) I seem loads of the same complaints with this router on the same thing I’m complaining about why is my bufferbloat so high when this is supposed to be anti bufferbloat. No matter how much I lower the sliders my bufferbloat is so high like I to the thousands. I watched YouTube on one guy who had the same router and changed to another router with qos and he said his bufferbloat now on the same site is basically nothing and this router was a waste of money. I have tried everything and no better results it’s effecting my gaming online big time and it’s really frustrating me
      • plemans's avatar
        plemans
        Guru - Experienced User
        Jun 23, 2020
        Andybrenn1989 wrote:
        I have been onto dsl reports and my bufferbloat is threw the roof (high) I seem loads of the same complaints with this router on the same thing-----this is the community forum where people come with issues, so you will of course see compaints with issues. all forums are going to have complaints because its what they're there for.  I’m complaining about why is my bufferbloat so high when this is supposed to be anti bufferbloat.----its a good question. but its tough to answer when you don't provide any useable info.  No matter how much I lower the sliders my bufferbloat is so high like I to the thousands. I watched YouTube on one guy who had the same router and changed to another router with qos and he said his bufferbloat now on the same site is basically nothing and this router was a waste of money.----maybe they did have a bad router. But a 1-off experience doesn't mean your situation is the same. I have tried everything and no better results it’s effecting my gaming online big time and it’s really frustrating me

        What modem/gateway are you using? 

        What firmware is the router on? 

        Have you plugged directly into the gateway modem and ran your bufferbloat test? 

        What speeds do you pay for?

        What speeds do you get? 

        Are you testing wired or wireless? and if wireless, what band are you connecting to? 

         

        Also, instead of starting new threads, its better to start 1 and actually answer the questions. 

        https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/Hi/m-p/1926103