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Forum Discussion
Home Network Upgrade
Currently I have the R7000 and I am getting alot of drops, sometimes 5g isn't even active. I have the latest firmware on the device.
Network Topology -
2 Xbox
Laptop (used to play online games/normal stuff also),
laptop (that typically does Netflix)
Smart TVs with Firestick, and another with Roku.
Desktop is hardwired.
Home sqft 2200
Router is bottom floor family room beneath the 2 xbox and opposite of the other two laptops. Typically those which are wireless are all on the 5g network.
I have tried QOS and that didn't really help.
Problems on the 5g dropping signals alot, and not sure why. At first I checked the speed, I was thinking 100mbps wasn't enough for the things that were on the network, so I had Spectrum adjust to the max (400). On avg I can get 330 and above.
I have checked with the ISP and they claim there has been no disconnects, i checked the router logs and nothing there either. There is a problem and I have no idea where it is. Nurmerous times has the 5g network prevented devices from joining even if other devices are on the network.
What I am looking for is a direction. I have looked at XR700 or the XR570 with Mesh, I have even checked out RK50 mesh network. Based on what I have said, what are some recommendations, if I don't need to get a new router fine, but if I do, which direction.
I have also considered running network cables to both XBOX to see if that makes a change, that may cost me considerably less, however I would rather not waste time if there is an expectation it won't change the outcome.
I like Netgear products and kinda want to stay with them. I use the Nighthawk app.
10 Replies
If you're using the latest R7000 firmware, that might be your issue right there. Its not known to be the most stable firmware. The agreed upon stable version is the .42 firmware.
A couple things you can try first though.
1. What modem is it? do you have a screen shot of your modem connections? many isp will say "its not our equipment" as a first line when it potentially is.
2. Have you tried a factory reset of the R7000? Some of the firmware upgrades responded very favorably to a factory reset and re-install from scratch.
3. if that doesn't fix it, you can try downgrading the firmware to the .42 firmare. I'd recommend doing it over a hardwired connection and resetting it afterward for the best results.
With streaming/gaming, if you have the potential to upgrade to hardwired connections for minimal cost, its worth it. I've hardwired in all my 4k devices, streamers, and gaming machines and it took quite a load off my network. Well worth it.
So over the last year, i have changed Modems 3 times, and routers. I had an order router, one I used while I was in a different location, and modem ARIS 6183, now since I upgraded (using that term lightly). This worked on the COX network and I had zero drops. Older router also.
Spectrum network seems to have challenges, I had an SNR problem before this modem doesn't give me the option to see for myself, I have to take the word of Spectrum.
As for software, I have tried what you asked, and over the course of the year it hasn't changed. I am not sure where the problem is, but I am gathering the router.
Modem is a spectrum issued modem, since it was free, I decided to try it. However, the problem existed prior to the upgrade, and after the upgrade there is no changes to the drops. Understand the drops have been going on for a year, while I was trying to nail down the problem.
Essentially I concluded i have 3 maybe 4 choices -
1. Hard wire the 2 XBOXes and leave everything else the way it is.
2. Upgrade to XR500 or higher (mesh maybe with the XR570)
3. Go mesh 100%4
4. Leave it as is and deal with it (which is an option but not one that works)
Thoughts?
Thoughts?
it seems like you've got more than a single issue. From what you've said, you've got issues with your ISP line coming into your home creating signal issues. And you've got issues with your 5g signal.
A router upgraded/change might be worth seeing if it helps with the 5ghz issue. The R7000 (when it works) is a fairly decent router. But all devices go bad eventually. You could try some 3rd party firmware with it as I've heard good things about the R7000 with aftermarket firmware. Or it could truly be going bad and need a replacment.
Eitherway you've got a challenge with the poor isp signal and a sketch router. Any change might help.
I'm having the same issue with my R7000. I have the latest firmware, and have re-set many times. The 5G signal keeps dropping, many times throughout the day, the 2.4G does not. I had to change every item in my house to the 2.4 to maintain a signal. This is very annoying during these COVID times, trying to work from home with an inconsistent signal. I've read that the only way to solve is through downloading an older firmware version. I should not have to do this to get my router to work. I have no baby monitors, no cordless house phones, etc. that would interupt the signal. Please fix - very unreliable. Using firmware 1.0.10.90_10.2.90.. Doesn't look like this issue has been resolved yet. Got in trouble for thread jumping, hopefully this is the proper thread for 5g dropping with the R7000. Any solutions yet for solving this - I am not going to revert back to some firmware from 2 years ago. Netgear just need to fix it - seems like this issue has been around for years now.
Please post about this here for your model router:
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/bd-p/home-wifi-routers-nighthawk
Good Luck.
moey08 wrote:I'm having the same issue with my R7000. I have the latest firmware, and have re-set many times. The 5G signal keeps dropping, many times throughout the day, the 2.4G does not. I had to change every item in my house to the 2.4 to maintain a signal. This is very annoying during these COVID times, trying to work from home with an inconsistent signal. I've read that the only way to solve is through downloading an older firmware version. I should not have to do this to get my router to work. I have no baby monitors, no cordless house phones, etc. that would interupt the signal. Please fix - very unreliable. Using firmware 1.0.10.90_10.2.90.. Doesn't look like this issue has been resolved yet. Got in trouble for thread jumping, hopefully this is the proper thread for 5g dropping with the R7000. Any solutions yet for solving this - I am not going to revert back to some firmware from 2 years ago. Netgear just need to fix it - seems like this issue has been around for years now.
