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Forum Discussion
Franklyn-Turner
Apr 23, 2020Apprentice
I need help with my XR450
Okay so everytime i get into my routor i get this error and have no clue how yo fix it any help would be great thanks :)
Unable to load: http://routerlogin.com/apps/com.netdumasoftware.systeminfo/desktop/network-status.js?v=2.1.3.18&lang=English&theme=default&themeVersion=1.0
16 Replies
- FURRYe38Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What browser are you using?
Has a factory reset and setup from scratch been performed since last update?
- Netduma-FraserNetDuma PartnerAs above would recommend holding the reset button down for 30 seconds, releasing, waiting 1-2 minutes then attempt to access the interface and go through the wizard again.
- Franklyn-TurnerApprentice
ii have tried all of those things the error still comes up from time to time and i get a white :frowning: and im on chrome I've used edge to and same thing happens and no i don't have an ad blocker or anything like that so im not sure what's going on i have had this router for like 2 years now never had this happened and resting it to default is not an option for me i have way to many servers port forwarded.
Netduma-Fraser wrote:
As above would recommend holding the reset button down for 30 seconds, releasing, waiting 1-2 minutes then attempt to access the interface and go through the wizard again.