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I'm having issues with limited speeds with Nighthawk XR500
Hi. I recently bought an XR500 router from Amazon. Before this, I only had a 100 Mbps router. My ISP plan is 300 Mbps. I configured my router with all the default settings. However, I'm having an issu...
- OK. So, the issue has been resolved. The lineman from the ISP brought in a Gigabit router and tested the main line coming directly from outside from the ISP and it worked. We went back and tested the main line to my router and that also worked. The main line Cat6 cables are perfectly fine. My router is perfectly fine. The internal wiring Cat6 cables of my home are also perfectly fine. The issue was with an RJ45 coupler that was connecting the main line cables with my home cables. He removed the coupler and the two RJ45 ends and directly connected the wires together. Not sure why it was the coupler. I use the same model coupler in a different part of the house and it works fine. Maybe something inside got busted. But now it's back to the desired speeds. Thanks everyone.
Thanks for updating us.
Let us know when you've been able to test another router and what the results were. If you were provided with a 100mbps router and a cable only capable of 100mbps, it suggests to me that whatever you're connected to upstream is also limited to 100mbps.
OK. So, the issue has been resolved. The lineman from the ISP brought in a Gigabit router and tested the main line coming directly from outside from the ISP and it worked. We went back and tested the main line to my router and that also worked. The main line Cat6 cables are perfectly fine. My router is perfectly fine. The internal wiring Cat6 cables of my home are also perfectly fine. The issue was with an RJ45 coupler that was connecting the main line cables with my home cables. He removed the coupler and the two RJ45 ends and directly connected the wires together. Not sure why it was the coupler. I use the same model coupler in a different part of the house and it works fine. Maybe something inside got busted. But now it's back to the desired speeds. Thanks everyone.
> [...] He removed the coupler and the two RJ45 ends and directly
> connected the wires together. Not sure why it was the coupler. [...]Why are you sure that it _was_ the coupler? "removed the coupler and
the two RJ45 ends" does not sound to me like a specific test of the
coupler.A gigabit/s connection requires all eight conductors; a slower
connection requires only the right four conductors. One sloppy RJ45
installation can cause this sort of problem. Hence, one needs to test
all the components in the chain. (Which is only as strong as its
weakest link.)If you saved the pieces, then you might be able to spot the problem
visually in one of the cut-off connectors. Otherwise you probably blew
your chance to identify the actual problem, instead of guessing.