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Forum Discussion
Issues connecting my XR500 to Xfinity Modem
Issues connecting my XR500 to my Xfinity modem
Hey everyone. I’m having issues connecting my XR500 to my main xfinity modem. I’ve watched videos and read articles. Everything says the “WiFi On/Off” and “WPS” are supposed to light up solid white but never does that. I did put the xfinity modem into bridge mode allowing it to only act as a modem and not a router, because it is a modem/router. Once I tested both ways, those lights never turn on and the 2.4GhZ or 5 GHZ lights never turn in either. The only ones that turn white are the “Power On” and the “Internet” lights. But nothing else, netgear connection doesn’t appear on WiFi either. Does anyone know how to fix this issue to successfully connect the XR500? Thank you!
Hey everyone. I’m having issues connecting my XR500 to my main xfinity modem. I’ve watched videos and read articles. Everything says the “WiFi On/Off” and “WPS” are supposed to light up solid white but never does that. I did put the xfinity modem into bridge mode allowing it to only act as a modem and not a router, because it is a modem/router. Once I tested both ways, those lights never turn on and the 2.4GhZ or 5 GHZ lights never turn in either. The only ones that turn white are the “Power On” and the “Internet” lights. But nothing else, netgear connection doesn’t appear on WiFi either. Does anyone know how to fix this issue to successfully connect the XR500? Thank you!
3 Replies
Power OFF the XR router for 10 seconds then back on. The Internet LED should turn WHITE and blink.
Be sure your using a good quality LAN cable. CAT6 is recommended.
Press the WiFi button on top of the XR router for 5 seconds then release, do the wifi LEDs turn ON?
- Thank you so much, I’m going to give it a try and will report back.
- In addition to above, was the WiFi visible and connectable?
