I posted this in the NetDuma website as well. I'm having issues after a few days of uptime on the router (XR700). Here is the link with pictures of the issues.https://forum.netduma.com/topic/29779-new-firmware-for-xr700-issues/?do=findComment&comment=244043Please get back to me with any thoughts. Thank you for your help.

So you suggest just doing everything you told me again. And replace what the $500 router I purchased specifically because of your company's OS on it??? Is that really your professional stand? If so sure I'll replace it when you buy this POS back. This is pretty garbage support on such an expensive router, Fraser. I'd expect more from a company after purchasing their flagship unit.

Well if you need guinea pigs, I'm game.

I've responded to you there but: Upgrade to this firmware and then do a factory reset and it should fix the issue: https://kb.netgear.com/000061714/XR700-Firmware-Version-1-0-1-24-Hot-Fix

No this new FW did not fix the issue. I updated the FW, did a hard 60 sec reset and configured manually (not from file). I opened up the admin GUI and get "This R-App is not loaded yet, please try again in a minute." on the dashboard after a short period of time. The issue doesn't go away and the messages keep coming back (the apps just don't re-start themselves) Same issues as before after a short test (going through the admin GUI and testing wireless bands). A reboot of the unit does allievate some issues (Apps not Wireless). It's a shame really, this router used to be pretty solid. What's going on?

That's very odd as it has worked for most people. I noticed in your pictures you're using IE/Edge, could you try Google Chrome please and see if it works there?

Issues with XR700 after a few days uptime

35 Replies

Netduma-Fraser
NetDuma Partner
Apr 14, 2020
I've responded to you there but:
Upgrade to this firmware and then do a factory reset and it should fix the issue: https://kb.netgear.com/000061714/XR700-Firmware-Version-1-0-1-24-Hot-Fix
- PCLLC-JFenn
  Tutor
  Apr 22, 2020
  No this new FW did not fix the issue. I updated the FW, did a hard 60 sec reset and configured manually (not from file). I opened up the admin GUI and get "This R-App is not loaded yet, please try again in a minute." on the dashboard after a short period of time. The issue doesn't go away and the messages keep coming back (the apps just don't re-start themselves) Same issues as before after a short test (going through the admin GUI and testing wireless bands). A reboot of the unit does allievate some issues (Apps not Wireless). It's a shame really, this router used to be pretty solid. What's going on?
  - Netduma-Fraser
    NetDuma Partner
    Apr 22, 2020
    That's very odd as it has worked for most people. I noticed in your pictures you're using IE/Edge, could you try Google Chrome please and see if it works there?
antik06
Aspirant
Jul 01, 2020
Could someone share a beta FW (based on DumaOS3) for XR700?
I have a problem with the XR700 because it slows down my upload. I have 80Mb/s Down and 80Mb/s Up, and the router reduces my upload speed only to 15-20Mb/s. I tried various things like "turn off / on features like" QoS, SIP ALG, Disable Port Scan and DoS Protection, Disable IGMP Proxying, NAT to open not secure etc. "- but nothing helped.
I registered request for beta FW on the web site but still without response. Then I opened technical support ticket (Case # 42985141) with request to provide beta FW, but same situation - no response :-(
- Netduma-Fraser
  NetDuma Partner
  Jul 01, 2020
  We're not able to share the beta with anyone, the beta also hasn't yet started for the 700. It is also unlikely to resolve your issue as that's almost certainly settings or something else. Please make a new topic regarding your issues and we can help.
  - antik06
    Aspirant
    Jul 01, 2020
    Thanks for your info, however now I understand that it will be better to sell it right away and buy another brand.

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Issues with XR700 after a few days uptime