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Forum Discussion

Andybrenn1989's avatar
Feb 11, 2020

NETGEAR ISSUES

Hi, 

 

This is my test results from PingPlotter. Can anyone please explain, why I am recieving so much packet loss & how I am able to resolve this issue?

 

I have pinged one of the game services that COD uses, which is vulture.com & this is my connection after a result of 10 minutes.

 

Any answers would be appreciated.

 

Thank you.

 

Andrew.

21 Replies

  • Pinging the game servers like that is not a good way to test, would be better to do so using a stable destination such as a local news website. Also the graph at the bottom is what you should focus on doesn't show any packet loss so that is a good sign. Hard to tell due to the size of the screenshot but it looks fairly stable.
    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      You had attached the picture of the results so my comments were based on those results.
      • Andybrenn1989's avatar
        Andybrenn1989
        Aspirant
        Yeh but it’s the packet loss on the top graph it’s showing loads of packet loss and the videos iv looked online are all saying that’s the things u want to look at packet loss makes your gaming experiance lab or bullets not registering when they should is that correct ? And do u know how I would fix that
  • Turn off the wireless function and directly connect your computer to the router with an Ethernet cable. Reboot the computer and check for an internet connection. If there is still no internet connection reboot the router and any modems in use.
  • Hi

     

    This was the trace route while watching netflix in the backround. Can you explain why the missing parts of the routes are marked with a start & why the first hop is so high in latency.

     

    Many thanks,

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      When you do a traceroute it sends 3 packets to each hop, so it gives a time in each column for each of the packets. If a star is there then your packet didn't receive a response. It could indicate an issue in the routing but that's nothing you can fix. You're watching Netflix which is causing a network queue and so causing high ping times. You'll need to use QoS to stop that from happening.
      • Andybrenn1989's avatar
        Andybrenn1989
        Aspirant
        Iam using qos tho ? And iv went onto dslreports.com and ran tests and every test came back different no matter how much I brought it up and down the sliders n
        Always came back with same result and the buffer lost was an a+ so I don’t really get how to use the qos if your telling me iv done it wrong if I’m getting those results