NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Malomz's avatar
Malomz
Tutor
Jan 20, 2023

Netgear Nighthawk XR500 GAMING ROUTER settings for IPTV sports streaming

Hello,

 

I need some help pls. Im not a networking expert and dont really understand the technicalities around networking. However, I was having issues with buffering when I'm watching live live football matches on Nvidia sheild using an app called SmartSTB so I read online that these powerful routers can help.

 

I dont play games, I have all devices connected directly to my XR500 and my Nvidia Sheild is the only device connected to the XR via ethernet.

 

The problem I'm having is when a few devices such as bedroom tv, ipad, phones are streaing youtube, netflix etc as well as my Nvidia shield streaimg live football matches, it buffers alot. I have tried allocating 80% of my bandwidth to my Nvidia sheild and even disabled share excess but nothing works, it constantly drops speed to as low as 0.8mbps and that's when its starts buffering like crazy.

 

I would really appreciate any help with the correct settings. pls.

19 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    The XR500 is not one of the Nighthawk Wi-Fi 5 (AC) Routers covered here.

     

    While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Nighthawk Pro Gaming Routers - NETGEAR Communities

    Gaming routers have their own DumaOS operating system that is nothing like the one on Netgear's standard routers.

    You might like to search there for messages related to your problem.

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    Check for various troubleshooting tips.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    What is the size of your home? Sq Ft?

    What devices do you have all connected? Brand and model#

     

    How is Basic and Advanced Wireless settings configured? 

    What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings

     


    Malomz wrote:

    Hello,

     

    I need some help pls. Im not a networking expert and dont really understand the technicalities around networking. However, I was having issues with buffering when I'm watching live live football matches on Nvidia sheild using an app called SmartSTB so I read online that these powerful routers can help.

     

    I dont play games, I have all devices connected directly to my XR500 and my Nvidia Sheild is the only device connected to the XR via ethernet.

     

    The problem I'm having is when a few devices such as bedroom tv, ipad, phones are streaing youtube, netflix etc as well as my Nvidia shield streaimg live football matches, it buffers alot. I have tried allocating 80% of my bandwidth to my Nvidia sheild and even disabled share excess but nothing works, it constantly drops speed to as low as 0.8mbps and that's when its starts buffering like crazy.

     

    I would really appreciate any help with the correct settings. pls.


     

    • Malomz's avatar
      Malomz
      Tutor

      Thanks for your reply. To be honest I have no clue about most of the things you are talking about.

      My ISP is Virgin and I have got a Virgin Media SuperHub 3 that is wired to my XR. All the devices are connected to my XR. All devices are connected via wifi except for my Nvidia Shield which is wired to XR.

      Its this Nvidia Shield that i really need help with. The issue again is one minute its got enough bandwidth and the next minute it drops to 0.2mbps which then causes the live match Im streaming to start buffering. 

  • The issue is that you need to have ALL devices connected to the XR router, otherwise it cannot control the network for QoS to eliminate the lag for you.