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MAPE15's avatar
MAPE15
Guide
Dec 15, 2018

Netgear XR500 does not work fast (intermittent connectivity issues) with Apple iPhone XS

I have a XR 500 that is running the latest firmware and has been factory reset. I am running into an issue with using Wi-Fi and iOS apps on my iPhone XS (4th one replaced since September). My connectivity for loading Facebook, Instagram, Spotify, Snapchat, and other related apps is slow/non-existent. Sometimes it loads fine then a few moments later, it cannot refresh the feed in which it times out or says I do not have internet connection. I am running AT&T U-Verse Gigabit fiber running in IP Passthrough/Bridge mode so my XR500 does all the work. This issue only happens on my iPhone XS while my PC, Mac, Androids run fine with no issue. I have also did network reset on iPhone along with factory restores and replacements. Apple thinks its my ISP (AT&T) or Router Manufacturer (Netgear). I have tried to modify channels for preventing antenna interference, changed DNS to Google and Cloudflare, and other tweaks. I am not sure what else to try to resolve the issue on my iPhone. I noticed that connecting to a VPN client/service improves the connection but still needs work. Does anyone have any suggestions? I have a video that I cannot attach but can send it to you with DropSend if you want to see what my issue is. Please let me know if you think there is something with my router or ISP's connection.

 

Thank you!


MAPE15

35 Replies

  • Hi MAPE, are you using Smart Connect for WiFi? If so disable that and try to connect to one of the individual 2.4GHz or 5GHz networks, does that work?
    • MAPE15's avatar
      MAPE15
      Guide
      Hi Fraser,

      Yes even with smart connect turned off and isolating the frequencies, the issue still persists. I am not sure what else to try.
      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        Having a look online it looks like a few people are experiencing the same thing. Are you on the latest available iOS version? Forget the XR500 network then enter your details in again and try please