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Forum Discussion
Netgear XR500, rebooted modem now router won't connect to internet.
Hi,
First post since I have never needed one before.
I have Spectrum internet.
Speeds were getting sluggish so their IT had me reboot my modem, unplug it for 2 minutes.
I unplugged the modem and my router and waited a few minutes.
I plugged my modem back in and waited for the connectivity lights to come on and waited a few minutes more.
Then I plugged my router back in.
I did not mess with any of the ethernet cables.
The issue I am having is the "Internet" light on the router is a flashing amber.
There is no wi-fi connection and my PS4 which is hardwired to the router has no connection either.
If I go straight from my modem to my PS4 I do have internet so I know that is working.
Any suggestions on how to get my router to reconnect to my modem and receive internet connection?
Thank you.
16 Replies
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?- Couple of suggestions:
Reboot the router again as it may not have established a connection with the modem properly.
Go to Internet Setup and click apply or test at the bottom of the page, this may prompt it to reestablish the connection.
If neither of those work then I would suggest a factory reset.After trying all of these I have had to back to the R7000.
Nothing seems to get the router connected to the modem.
I have a $400 brick. :(
