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Forum Discussion
Nighthawk Router XR500 Drops internet randomly in full
Every single time it happens, i plug the modem directly into a computer and the internet is perfect.
Plug that cable back into the router, no internet.
I've switched out four cables minimum.
Best I can tell, is this port is going out. Is this the case?
Upgraded the firmware to XR500 V2.3.2.114
WAN basically just shows no internet, so clearly its the port.
Unplugging it and putting it back in multiple times, seems to do the trick. Reboot not required.
Click is 'there' - so I know it's connected, it's just not giving internet.
Router is just a few days over 2 years old. Is this par for a $300 router?
I see this has occurred with other versions of the firmware, but best I can tell this is really the port itself. Please don't tell me these are like the old linksys pieces of crap.
11 Replies
- I'd recommend you upgrade to the latest beta as it does have a fix that has helped some people: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/New-Firmware-v2-3-2-120-XR500/td-p/2071196/
Also what is the modem/router the XR is connected to?It's connected to the SB6190 Arris, currently the best modem available with my service with COX. And there are no issues at all. Internet works every time I direct connect from the modem.
I've downloaded this new firmware, and after I am done with work today, I will upgrade the firmware to this newest version and report back - once it's been up a week straight.. it's been failing lately every day or every 2 days sometimes. So should be able to tell within a couple of days whether it is resolved.
- Okay keep us posted, thanks!
