Iv bought a nighthawk Xr 500 to get a lower ping when gaming but I also had new internet put in too in my home so no one else is connected to my line I have set up geo filter and things to help connect me to closer servers but I’m connected to my EE broadband box because it doesn’t take a connection straight from the box but it doesn’t feel any different from my EE broadband I was expecting it to help lower ping it’s really bugging me as iv payed a lot of money for the set up and I feel like it doesn’t work right or if I’m doing something wrong with the set up I need help ASAP !

I would highly recommend you follow our optimal settings guides in order to get setup properly http://support.netduma.com/en/support/solutions/folders/16000090646 if you're still having problems after that let us know.

Hello I still don’t have a clue about the settings you guys sent me over so is there a contact number or a customer service number I could call as I couldn’t find any on the website or anywhere on the internet as I really need this issue resolved

Netduma doesn't offer telephone support. We offer text based support through this forum, our own forum, our support website, email, Facebook and Twitter.

Hi ok well also I have it plugged into my internet providers router it’s an EE router and it’s all working and I’m into settings but will that cause me to be getting low speeds as my EE one is just sending the signal threw that and putting it into the nighthawk. Is there a better way to set up so the internet is straight into the nighthawk ?

Nighthawk X-ray 500 | NETGEAR Communities

43 Replies

Netduma-Fraser
NetDuma Partner
Dec 29, 2019
I would highly recommend you follow our optimal settings guides in order to get setup properly http://support.netduma.com/en/support/solutions/folders/16000090646 if you're still having problems after that let us know.
- Andybrenn1989
  Aspirant
  Dec 31, 2019
  Hello I still don’t have a clue about the settings you guys sent me over so is there a contact number or a customer service number I could call as I couldn’t find any on the website or anywhere on the internet as I really need this issue resolved
- Andybrenn1989
  Aspirant
  Jan 01, 2020
  ???
  - Netduma_Alex
    NetDuma Partner
    Jan 02, 2020
    Netduma doesn't offer telephone support. We offer text based support through this forum, our own forum, our support website, email, Facebook and Twitter.

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Nighthawk X-ray 500