NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Tylerball_
Jun 29, 2021Aspirant
Nighthawk xr500 disconnecting
Hello my netgear router for some reason keeps getting disconnected every like 10 mins, and I don't know why I have tried resetting to factory default, and that didn't work also my modem isn't having any issues on the internet when I'm connected wired on my xbox. I have had this router for about 3 months and this is the first time its happening. Is there something I'm supposed to manually do or is my router broke?
- Sorry to hear you're having this issue. What is the model of your modem that the XR is connected to? Does it disconnect all devices or just some and is it both wired and wireless devices?
5 Replies
- Netduma-FraserNetDuma PartnerSorry to hear you're having this issue. What is the model of your modem that the XR is connected to? Does it disconnect all devices or just some and is it both wired and wireless devices?
- Tylerball_AspirantNot sure if my message sent so just incase I'm replying again. The model number of the modem is 100-04255 10 also the only thing that is hooked up wired is my xbox and I have 2 phones in the house and a roku that are on the wifi but thats about it
- Netduma-FraserNetDuma PartnerApologies for the late reply, it's only showing up now for some reason - is it a Gigahub? Does it have WiFi?