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AdamL0309's avatar
AdamL0309
Aspirant
May 25, 2020

Nighthawk XR500

Hi, I recently purchased this Router as I’m a serious gamer and loved the look of it, however I didn’t realise it couldnt just be plugged in and used as it has no built in Modem?? I am currently with Plusnet BB and the only way I can use my new router is if it’s plugged into the old router and I guess it uses that to pass the internet through, obviously I need to get a modem as I’m not getting anywhere near the power out of the XR500 as I should be, can anybody help me by explaining in as simple terms as you can and also if I need to purchase a modem the best one to get?

Many thanks!!

8 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 26, 2020

    what gateway is the plusnet BB? (model number)

    you might be running a double nat currently. https://kb.netgear.com/30186/What-is-Double-NAT

    And the modem recommendation is entirely on your ISP. Some ISP's only support certain gateways/modems so you'd want to contact them to figure out whats the best for your service speeds and what they support. 

    • AdamL0309's avatar
      AdamL0309
      Aspirant
      May 26, 2020
      Hi, thanks for your reply! I don’t know what you mean by gateway? And I looked into the Double NAT link and it seems like yes that’s exactly what’s going on with my setup but I have no idea how to get around it, it’s all so confusing please help!
      • plemans's avatar
        plemans
        Guru - Experienced User
        May 26, 2020

        plusnet bb= plusnet broad band.  it isn't a model number. Its a brand.

        What model are you connecting t he XR500 to?

        Some you can put in passthrough/modem only mode. You'd need to contact the isp for the best way to do so as its their device.