Hello, owner of the XR500 for 5 months now (Damn). I just bought Phillips hue bridge + bulbs from Prime Day (Weee $450~), I tried to connect the bridge to my phone but failed. I've read other posts that other people are having the same problem. But I have one difference so far that the Ethernet led turns red.Another post with the same problemHue bridge connected by Ethernet to Port #2Ethernet LED indicator = REDPhillips Bridge has all 3 solid blue ledTried setting up Hue with PhoneSpamming "Press to pair" but nothing registers, tried restoring to fac. setting, turning off and on did not workUsing the work around that was mentioned in another post, booting up my old tp-link router and connected the hue on it and it works ;lMy router is on Router mode using PPoE for Centurylink. Latest firmware. Port forward 3000 with statc ip did not work. Apparently this has been a problem for a year and starting to regret buying the XR500 due to a problem with a webserver proxy (separate problem and had to do another work around) and now problem with Phillips Hue Bridge ;l

Be sure the LAN cable is of good working quality between the router and this HUE device. CAT6 is recommeded. Review the XR routers user manual for LED color indication behaviors. IS the LED RED or more Amber, a dark orange color?

NiwaStanley,I had this issue in the past too. Until Netgear and Netduma release a new firmware for the XR500, to solve my problem temporary I had connected a second router in AP mode to my XR500. Then, the Philips Hue Bridge v2.0 will be connected on the second router and you should be able to run your lights without any problems.

Do you have another router you could try to have it handle PPPoE and then connect the XR500 to it and try it then? Are you able to try and connect/pair with it from another wired device?Could you also try setting a guest wifi network on the router and try it using that please?

You can not configure the Phillips Hue Bridge v2.0 in wifi. The Phillips Hue Bridge v2.0 can only be connected using an Ethernet cable from the unit to the Ethernet port of your router.

Okay that's a bit confusing then as the OP mentioned phone failing to connect to it. Either way if you can connect a device to the same connection method that the bridge is connected to the router by that may work.

Phillips Hue Bridge RED LIGHT on XR500

14 Replies

FURRYe38
Guru
Jul 21, 2019
Be sure the LAN cable is of good working quality between the router and this HUE device. CAT6 is recommeded.
Review the XR routers user manual for LED color indication behaviors.
IS the LED RED or more Amber, a dark orange color?
- NiwaStanley
  Aspirant
  Jul 28, 2019
  According to the manual:
  Solid amber. The router detected a 100 Mbps or 10 Mbps link with a powered-ondevice.
  - -Donovan-
    Luminary
    Jul 28, 2019
    NiwaStanley wrote:
    According to the manual:
    Solid amber. The router detected a 100 Mbps or 10 Mbps link with a powered-ondevice.
    
    It's normal and I have the same LED amber color on my XR700 because it's a 10/100 ethernet port on Philips Hue Bridge v2.0.
-Donovan-
Luminary
Jul 22, 2019

NiwaStanley,I had this issue in the past too. Until Netgear and Netduma release a new firmware for the XR500, to solve my problem temporary I had connected a second router in AP mode to my XR500. Then, the Philips Hue Bridge v2.0 will be connected on the second router and you should be able to run your lights without any problems.
- Netduma-Fraser
  NetDuma Partner
  Jul 23, 2019
  Do you have another router you could try to have it handle PPPoE and then connect the XR500 to it and try it then? Are you able to try and connect/pair with it from another wired device?
  
  Could you also try setting a guest wifi network on the router and try it using that please?
  - -Donovan-
    Luminary
    Jul 24, 2019
    You can not configure the Phillips Hue Bridge v2.0 in wifi.
    
    The Phillips Hue Bridge v2.0 can only be connected using an Ethernet cable from the unit to the Ethernet port of your router.

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Phillips Hue Bridge RED LIGHT on XR500