Hi. I'm using an XR500 with an EX8000 extender. I have about 40 devices wirelessly connected to the router, either direct (2.4/5.0) or through the extender. Running firmware v2.3.2.56 Recently, I've had to start resetting the router. Twice in the last 2 weeks. These are some of the symptoms:1. Device manager fails to load from web UI2. Some devices disconnect from router (Wireless devices)3. One device was not able to connect, and did not get a DHCP assigned address.4. Various BW issues with just some devices, even though within 20 feet of router (1 floor up, though).5. Some devices got disconnected completely from router, even though in the same room. Resetting the router fixes all the above. In general, when I test speedtest.net, I see ~480 mb/s download, and 12mb/s upload. But for some devices, it's far less, once the problems start acting up. I've flashed an older version of firmware, changed various settings, but nothing seems to help. Any ideas?

Hi. Modem is Spectrum E31T2V1, which appears to be a Broadcom chipset modem from Hytron. I have SmartSelect enabled already. WMM is enabled, and Implicit Beaforming is also enabled. MU-MIMO too. Flashed to the .40 about 24 hours ago. Still seems to be working fine, and R-Apps still work this morning. Fingers crossed for now.

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? What is the distance between the router and EX? 30 feet is recommended in between router and EX to begin with depending upon building materials when wirelessly connected What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? Does the same thing happen if the EX is turned OFF?

I'm using a cable modem from Spectrum, and measure consistently 12mb/s on upload and ~480mb/s on the download side. Model E31T2V1. I've had the EX8000 about 40 feet away, on a second floor. Last night, I moved it to the front of the house, on the same level, and about 30 feet away (2 walls). The channels are set to Auto, and 2.4 is using channel 9, while the 5.0 is using channels 153 (shows as 149 + 153(p) + 157 + 161). Logging into my router, I see that the R-app for the dashboard is now no longer running (lower left one), with a spinning wait icon and eventually the message "the operation is taking longer than expected. Please briefly wait before using the R-App". Same thing for the device manager. They were both working fine last night and this morning. This is usually a warning sign that the router is no longer going to be working correctly. 2 wifi neighbors, but further off (-72dbm (ch 1 & 36) and -95dbm (ch 5)). My 5.0 shows up at -45dbm, and the same for 2.4Ghz. Thanks.

Channel 9 should not be used. Thats not a primary channel, try one of the ones mentioned.

On the System Information page in the Rapp panel options could you change the number of retries from 3 to 5 please. Then in Settings > Advanced > Advanced WiFi Settings, disable both the WiFi radios, apply, reboot, then go back, enable, apply and reboot again. See if you get the same issues after that.

Problems with XR500 | NETGEAR Communities

14 Replies

FURRYe38
Guru - Experienced User
May 05, 2020
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the distance between the router and EX? 30 feet is recommended in between router and EX to begin with depending upon building materials when wirelessly connected

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Does the same thing happen if the EX is turned OFF?
- sireric1967
  Guide
  May 05, 2020
  I'm using a cable modem from Spectrum, and measure consistently 12mb/s on upload and ~480mb/s on the download side. Model E31T2V1.
  
  I've had the EX8000 about 40 feet away, on a second floor. Last night, I moved it to the front of the house, on the same level, and about 30 feet away (2 walls).
  
  The channels are set to Auto, and 2.4 is using channel 9, while the 5.0 is using channels 153 (shows as 149 + 153(p) + 157 + 161).
  
  Logging into my router, I see that the R-app for the dashboard is now no longer running (lower left one), with a spinning wait icon and eventually the message "the operation is taking longer than expected. Please briefly wait before using the R-App". Same thing for the device manager. They were both working fine last night and this morning. This is usually a warning sign that the router is no longer going to be working correctly.
  
  2 wifi neighbors, but further off (-72dbm (ch 1 & 36) and -95dbm (ch 5)). My 5.0 shows up at -45dbm, and the same for 2.4Ghz.
  
  Thanks.
  - FURRYe38
    Guru - Experienced User
    May 05, 2020
    Channel 9 should not be used. Thats not a primary channel, try one of the ones mentioned.

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Problems with XR500