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Berke's avatar
Berke
Initiate
Dec 04, 2024

Rapp Not Loading

Not a single RAPP loads for me, and my connection, now is erratic. Getting extremly slow speeds. I have version XR1000 1.0.0.64_1.0.49. I have tried to check new firmware but  it says I have the latest version.

 

I saw a hotfix for 1.0.0.74. I download the zip file and it has a .chk file in it (based on documentation in the manual it says it should be .img). When I upload the chk file, it says its updating the router then the iframe crashes. I am using chrome Version 131.0.6778.86 (Official Build) (64-bit).

 

I have tried this several times. I then downloaded the  XR1000-V1.0.0.68_1.0.54 and I was able to upload this. After uploading it I am still unable to open any of the tools (device manager, benchmarks, ping etc...). The only pages that work are the dashboard and the settings.

 

I also adjusted the number of retries using the 3 dot menu to 5.

 

Please any help would be great! Otherwise we might have mutiny in our house:-)

2 Replies

  • I also downgraded to XR1000 1.0.0.50_1.0.36, and still no luck. This is a really expensive paper weight if I am unable to use any of the tools.

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Upgrade via 192.168.1.1/adv_index.htm and use that 74 file, if you're connected via WiFi you'll probably disconnect which is why you saw that crash, wait 5 minutes then connect and see if it has updated and you can access.