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Forum Discussion
Trouble accessing the XR500 dashboard using a mobile device
I just got an XR500 router, specifically for the DumaOS features. Right now my desktop is out of commission, and personally, I don't see myself building a new pc soon, due to ridiculous memory, and video card prices.
Out of the box, the router works great. I used the Netgear Nighthawk app to setup the routers basics. I tried logging in to the router via Chrome(and every other browser I can think of on Android), and I can "get into" the dashboard. But it constantly gives me an error, see attached screenshot. Clicking on any of the icons does nothing. I tried rebooting while it sits on this screen, no luck.
So basically I'm sitting here with a 300 dollar router where I cant access 98% of its features. I have also tried pulling the desktop version of the site, no luck. Is there any way around this? Or do I have to wait for a dumaOS app to come out, that has been mentioned for months that it is coming....but when?
Anyone have any ideas?
Out of the box, the router works great. I used the Netgear Nighthawk app to setup the routers basics. I tried logging in to the router via Chrome(and every other browser I can think of on Android), and I can "get into" the dashboard. But it constantly gives me an error, see attached screenshot. Clicking on any of the icons does nothing. I tried rebooting while it sits on this screen, no luck.
So basically I'm sitting here with a 300 dollar router where I cant access 98% of its features. I have also tried pulling the desktop version of the site, no luck. Is there any way around this? Or do I have to wait for a dumaOS app to come out, that has been mentioned for months that it is coming....but when?
Anyone have any ideas?
9 Replies
- Hi Sabre, web GUI access via mobile devices isn't currently fully supported. However, the message you are getting occurs when you're not connected to the router. Is the device definitely connected to the router WiFi? If so disable data, does it work then? Data may be being used first.
An App will be coming but we haven't given any sort of date for that.- I've tried with my data off, I tried with my mobile data off. I also tried on 2.4ghz wifi only. Everything yields the same result. This is really disappointing. I pretty much cannot use this router beyond the basic netgear app. Blah
- I'm unsure what the cause is, I can access it fine using iPhone 6s with Safari and Chrome and also on an Android tablet. If you do a factory reset does it work then?
If not I'm assuming you may have a console? In which case you can use the browser on there to adjust settings.
