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UI issue but Netgear tech support is the dumbest in the world.... CONTINUATION
In the original post, I mentioned that in the XR500, if you plug a cable into port 4, in DumaOS, it shows up as Port 1.
Called Netgear stupid support and after THREE changes of modem, the problem was not solved, as expected. That's because the stupid Netgear support people reckon it was a manufacturing problem from long ago and that the retailers still have old stock, after 2 years. But it's been proven since that it's NOT the same problem and Netgear support is just too lazy and too stupid to verify the problem!
However, thanks to a a very deligent Netduma-Fraser, he was able to verify that the problem is a UI issue and will be fixed in the next release of firmware update.
I upgraded to firmware 2.3.2.66 (from 2.3.2.55) yesterday and the problem is still there.
Fraser, can you advise which version of firmware should I expect the fix? (Maybe 2.3.2.66 was already in testing when the bug was reported by Fraser)
Thanks.
- .66 is just security updates from NG so no changes on our side. It's not fixed in the current build but the fastest way to get the fixes would be to upgrade to the 3.0 beta.
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- .66 is just security updates from NG so no changes on our side. It's not fixed in the current build but the fastest way to get the fixes would be to upgrade to the 3.0 beta.
It's ok. As long as I know when it's going to be fixed...I don't want to go to Beta...Netgear's wasted enough of my time, not about to do more of their work for them for more angst.
Thanks Fraser.
Is this a second hand XR500 or one of the first batches.
There was an issue with the ports being opposite to what the software showed and there is no software fix if this is the issue.
NG did exchange units but if this was purchased from a third party and used I don't think you will have much luck.None of them are "second-hand". I bought them brand new from the store.
Then because they said I had to send it back before they'll send me a new one (otherwise pay $40 to get them ship first), I took it to another branch of the store to exchange for a new one.
Same problem.
Then they said because of the hassles, they'll waive the $40 and send me a new one from their warehouse because they have the "latest" stock.
Same problem.
As I understand it, this product has been around for about 2 years. I find it hard to believe 2 stores would have the very first batch of the product on their shopfloor for 2 years and not have sold it. Regardless, the replacement is from Netgear's warehouse where they claim to have the latest stock and it didn't fix it either.
It really is an UI problem. On the hardware, the ports at the back match the LEDs at the front. What doesn't match is the UI showing port 1 to 4. UI is programmable. Just switch the order!
My guess is the UI issue came from the original error (because of the ports on the hardware) and so they would have been correct on the first batches of the XR500 but since that was fixed, it puts the UI out of whack.
Regardless, it's poor quality (and destroys reputation) if a user unplugs a cable from port 4 and the UI says port 1 is unplugged.
But no, the dumbos at Netgear didn't even take the time to verify that....especially when I listed the steps to reproduce the problem AND also included screenshots!
It's not a problem that pop ups that often now, I can't say I've seen this issue for a while.
Did you check the serial number that netgear sent back was different from the one you sent?
if this was a common issue it would be popping up all over the place and I've seen some terrible stock control from shops, can't comment on NG but you would think it's a current version.
You could install the beta firmware, reading the warranty info first though and revert back, I'm sure Fraser will confirm that's possible. If it remains its hardware side.
I know one user here that had this issue, I'll message him to have a peep and to see if it's the issue he had.
