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Forum Discussion
Solved
Unmatched Device in Geo-Filter
I used to be able to see my PlayStation 5 as an added device in the Geo-Filter Map, now I do not. When I click on the Add Device button, nothing happens. Navigating away and back to the Geo-Filter will show me this:
Hope I don't have to factory reset but I will if that is what it takes.
OK great thanks, let us know if you experience any further issues following a factory reset.
6 Replies
Did this happen after a firmware update by chance? If so, I believe can you let me know which firmware version you upgraded from and to?
We'll try and reproduce this issue internally and resolve it, we've seen a similar one recently related to devices in QoS. The solution is unfortunately to factory reset the XR.
I upgraded from V1.0.0.58_1.0.44 to V1.0.0.64_1.0.49
OK great thanks, let us know if you experience any further issues following a factory reset.
