NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Lamontagne's avatar
Lamontagne
Aspirant
Jun 08, 2018

xbox and playstation disconnects

Hi I purchased the XR500 5 days ago.  1st 2 days was working great.  Last 3 days I have had my xbox one X, xbox S and my PS4 Pro all were disconnected when I turned them on.  They are all wired connected.  Everything else that is connected wirelessly works fine.  I have the current firmware and have reset everything router, cable modem and consoles.  Once I reboot the router my consoles connect and work great. I have QoS set at 70% and "always" selected.  What can I do to fix this problem.  

7 Replies

    • Lamontagne's avatar
      Lamontagne
      Aspirant
      Jun 08, 2018
      No they work great when being used. It was working fine yesterday when I went to play last night with instant on. It 1st happened 2 days ago. I did the whole reset everything. Worked fine after reset. Turned them on last night and worked great. Went to turn it on today to download something and was disconnected. Tried my other Xbox same then tried ps4 same. I also just tried my computer that is hard wired as well and it’s disconnected too. So everything I have hard wired is disconnected and everything wireless works great.
      • XRaptor29's avatar
        XRaptor29
        Luminary
        Jun 08, 2018
        I think it's a firmware side issue. They probably have a setting set to high. When the consoles are on standby they're pulling less than 100mbps and after a few hours the router probably drops it thinking the device is off. I've seen multiple people talk about it in the forum. The thing that fixed it for now was turning the consoles into power save mode. Hopefully Netgear can fix the issue since the Xbox One X isn't the only one being affected.