NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

hajnerkrisztian's avatar
Feb 02, 2024

XR1000 - high ping on 2.4Ghz

Good morning,

 

I would like to ask for your help.

 

I have an XR1000 router and I am having trouble recently with the2.4Ghz wifi network. I am trying to run a connection benchmark within DumaOS, but it doesnt even run at all (I click on start, nothing happens for a minute, just loading,then stops without any result), so I am checking it on speedtest.net and the download ping is usually between 200-400 ms, which is insanely high I think.

 

Please let me know what other details you might need to be able to help me solve this problem.

 

Thank you for your help in advance!

 

Best Regards,

Krisztian

3 Replies

  • What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode

    Have you disabled Smart Connect?
    • hajnerkrisztian's avatar
      hajnerkrisztian
      Aspirant

      The modem is a CM1000.I dont know if it is set properly or not, to be honest. Smart connect is disabled, yes.

      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        When you're doing the speedtest.net test is anything happening on the network at the time? How do you have Congestion Control setup?