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Forum Discussion
XR1000 Can't Download Or Update Apps Through Google Play Store
Nighthawk XR1000 Pro Gaming router.
Firmware: 1.0.0.58_1.0.44
I have been having this issue for the past 3 weeks.
I have been to many websites regarding how to troubleshoot this issue. None of the suggestions work.
My ISP (Comcast) suggests my WiFi connection is fine (which is true except for when I download apps) and that the issue doesn't seem to be on their end, so my only other thought is that this is a router issue.
Multiple people with different Android phones have tried downloading/updating apps through the Play Store over WiFi and none were successful.
Downloading over data works fine, but I don't have an unlimited data plan, so doing that all the time is not an option.
Router and modem (CM2000) have been unplugged/factory reset multiple times.
I have attempted clearing the data and cache from: Google Play Store, Google Play Services, Download Manager
I have uninstalled updates from the Google Play Store.
I have downloaded the latest APKs for Google Play Services and the Google Play Store.
I have factory reset my phone.
Date and time are set correctly.
Phone has plenty of storage available.
I have removed my Google account.
I have added a new Google account.
My WiFi signal is strong (I got a WiFi extender a couple days ago as well, and that didn't resolve it).
I made sure the Geo-Filter is set up in the correct location, no content is being filtered in the Content Filtering section of DumaOS.
I have tried using Google's DNS on my router and on my phone.
I have tried disabling IPv6.
None of the logs in the Monitoring section of DumaOS seem to suggest something is wrong.
If anyone has any suggestions, please let me know.
15 Replies
- You mentioned the Geo-Filter, are the phones added to the Geo-Filter? First try disabling the protection options in WAN Settings, then switching NAT to Open. If neither of those work disable QoS fully from the Congestion Control 3 line option menu and see if it helps.
Thanks for your suggestions.
I had no devices added to the Geo-Filter. I just tried adding my phone to it to see if it did anything, and nothing changed.
The Disable Port Scan and DoS Protection was already checked off in the WAN Setup menu.
The Congestion Control setting is set to Never in the QoS menu.
And I just tried changing NAT Filtering from Secured to Open like you suggested and it doesn't seem to have done anything.
- For QoS you need to disable it fully, not just set it to Never so open the menu and tick Disable QoS
