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Forum Discussion
XR1000 continuous connectivity issues (no internet for devices)
I have had some weird issues where devices can't connect to the 2.4 ssid and now this morning almost all devices were unable to connect to the internet (wifi and hardline). Router showed good connec...
When you can, FR and setup from scratch. Leave the Asus AP off to help isolate while troubleshooting.
Factory reset complete. A little hiccup during the reset process as the main light turned red but the router was not rebooting. I had to manually power the router down and when it came up it was reset.
Upon reboot, before making any changes after factory reset, I was able to access the router via browsing IP from my personal computer. It seemed all devices hardwired had internet restored regardless of device having set static IP or DCHP. Modem was not cycled during this process.
Updates to config per your request:
DHCP pool set to .100-.200
2.4 set to channel 6
5 set to channel 40
Guest network disabled
Firmware was latest (1.0.0.64_1.0.49, no updates during configuration)
And is ASUS turned off as well?
Yes, Asus is still off.
I am not seeing my PC on the devices listed in the XR1000. I have it set to static IP .241 and verified when looking at ipconfig. This PC isn't even present in the device list on the router. Currently on the internet and this is the PC I am using to make all changes to the router.
I am also seeing a different PC that is also hardwired, pulling .3 from DHCP even though that is not allowed based on the pool you had me set. That PC is set to DHCP.....
I would not set any static IP addresses on devices for now. Lets see if normal Dynamic DHCP addresses devices work and keep connected.
Some static IP addressed devices i've seen may or may not be seen on the routers web page. Seen this before. Seems to be something in the DHCP service that some static addressed devices is not detected by the system. I also use this same schema and have some Statics outside the pool leaving all others inside the pool Dynamic and is seen by the system.
All devices are set to DCHP now.
My PC: Pulled new IP within the defined pool. Now showing in device list.
2nd PC: Disabled the NIC then enabled. Pulled new IP within the defined pool. Still showing in device list with an IP that is outside of pool and wasn't even the IP that it had pulled initially. Original was .3 but it is showing as a connected device with a .4. The actual IP is is pulling is .100.
I have refreshed my connection to the router but no change in information displayed.
Might reboot the router or power it OFF with the PC for 1 minute then back ON. I would pull the power cord from the back of the PC to help ensure the NIC is fully getting cleared out. Sounds like the system isnt' quite updating the connections table fully.
- I would recommend you assign reserved IP addresses to all the devices outside the DHCP range, apply, reboot from the interface, wait 2 minutes. Then reboot the devices themselves. It's possible your PC is appearing on the Device Manager as a difference device name, double check all the names to see if you can match the IPs.
All devices were set to DHCP and all ended up grabbing an IP within the pool. The PC that had the .3 still shows that IP but it also lists the new DHCP lease IP under the device info on the router.
The issue I am now seeing is that my internet experiences what I would call hiccups. Anywhere from 10 sec-10min where both hardwired and wifi devices lose internet. I was at my personal PC (hardwired) the last time it happened. I tried to pull up the command prompt quickly to run a ping to 8.8.8.8. The ping was successful but internet also seemed to restore during my ping attempt. Similar behavior to the other day when I first started having issues. Devices were disconnected and my PC would show online. No internet but could still ping 8.8.8.8.
Something weird is going on with this router and I am about to toss in the towel. Work from home, so I can't have flaky networking devices like this.
Added info: I originally thought it might be my ISP but I did contact their support and provided logs from the modem. Nothing seemed to be off on the modem side. The similar behavior to when I first posted this, makes me think it is still the router.
- That could be related to them trying to obtain more IPs, disable DHCP completely, then reboot the router, wait 2 minutes then re-connect the devices and they should only grab the IPs they've been assigned
The devices that I have noticed the connectivity issues with are DHCP, only show 1 IP address in the device tab on the router and some of them aren't even capable of disabling DHCP on them. I think you are getting hung up on the 1 PC that I said still lists 2 IP's. The devices I have been referring to while explaining this new issue are not that device and all have leases within the range .100-.200
The latest hiccup happened while I was at my personal PC (wired) and that is right next to me work laptop (wifi). My PC stopped loading a video and I heard my work laptop disconnect from the VPN at the same time. The TV (wired) in the living room also stopped streaming.
Why all of the sudden has the router started behaving like this. Up until recently it has been ok and now all of the sudden it can't handle DHCP? So the resolution you believe is to set all devices on the router to static IP's?
- I meant disable DHCP on the router itself, there are some known issues with DHCP that is causing disconnects, most don't see the issue at all, others it can just happen but the workaround for the moment until a fix is to set the reserved IPs and for those who still experience it disabling DHCP altogether resolves it.
