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Forum Discussion
XR500 - LAN ports go down daily - Reboot fixes issue
I am running a Netgear Nighthawk XR500 Gaming router connected directly to a Cisco DPC3008 modem. My PC is plugged into a Netgear GS105 Gigabit switch which is plugged into a LAN port of the router but I have 3 other devices plugged directly into the LAN ports as well. Daily, the ports on the router go down. I am still able to use Wifi with no issues at all but every device hardwired in (server, xbox, playstation, and all devices plugged into the unmanaged gigabit switch) lose internet connectivity. When I am in a down state, I attempt to ping the IP of the router and get destination unreachable. I also try to ping my server IP (static) and the pings still fail. It seems that all ports just start dropping all traffic.
To resolve, I have to reboot my router and everything works again for, typically, the rest of the day.
I am running
| Firmware version | XR500 V2.3.2.32 |
and after I upgraded the firmware (2 days ago) I did a complete factory reset of the router.
Looking to see if anyone has any troubleshooting assistance to help resolve the issue, rebooting daily is kind of a pain.
8 Replies
- Hi Harvey, this is an issue we're aware of and investigating. It appears to be to do with the consoles Instant On mode and possibly their auto downloading of updates. To see if this is the case with you could you disable Instant On mode on the Xbox and whenever you turn off the PS4 power it off fully. Does that resolve the issue?
I will disable the instant on mode and unplug the PS4 for tonight and see if the issue remains tomorrow morning.
I have disabled instant on and I unplugged the PS4. I had no issues last night and typically I would need to reboot every morning. Just as an additional note, typically when the issue exists, the LED on the front of the router turns red for the port the Xbox and PS4 are plugged into. Since the Xbox instant on feature is off and the PS4 is unplugged, there are no activity lights on these ports. I have also noticed that immediately before the ports go down, I get quite a few messages in the logs for "Access rejected incorrect security for MAC [...]". It seems that the MAC address ends up getting into a blocked list or something.
