XR500 5GHz channel not showing up in Device Manager

Question

Hi,&nbsp;I have devices that are connected to my 5 GHz channel, but they&nbsp; (and the channel) are not showing up in the Device manager. I'm using firmware version&nbsp; V2.3.2.56&nbsp;I made an unlisted YouTube video documenting the issue to help try to explain it.&nbsp;https://www.youtube.com/watch?v=LuIdf-MDgu0&amp;feature=youtu.be&nbsp;Any help is greatly appreciated!&nbsp;Thank you&nbsp;

BmoreBateman · Answer

This is the same exact issue I am seeing. everything works great and then after a 1-3 days, the 5GHz channel just stops and dies. then the the 2.4GHz is extremely slow

Netduma-Fraser · Answer

Here's a suggestion I've just thought of for both of you, could you setup a guest 5GHz network and see if the same issues exist on that please?

It also may be worth checking out some of the suggestions in this topic from Bateman and seeing if they work for you at all. https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-Wifi-Slows-to-a-crawl/m-p/1824392#M14700

Daniel5243 · Answer

Hi,I setup the Guest 5 GHz channel and after a few days I am still able to connect to it and it appears in device manager. However the regular 5 GHz channel is still not displaying.&nbsp;Daniel Lee

Netduma-Fraser · Answer

Bateman managed to resolve his issue so have a look at his solution and see if it works for you: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-Wifi-Slows-to-a-crawl/m-p/1825714#M14784

Forum Discussion

XR500 5GHz channel not showing up in Device Manager

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