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jeremyg237's avatar
jeremyg237
Luminary
Dec 08, 2022

XR500 bottlenecking

All my XR 500 is currently bottlenecking wifi as well as failing connection benchmark tests from router. I tried a hard reset on modem and rebooted router as well. Let me know what you think. Tried a few things and cannot figure it out. 

 

Internet COX gigablast (1000mbs)

wifi ping 10, download 50 and upload 37 on all devises standing close or a room away.

XR500 benchmark test D speed, A+ ping and A+ underload 105 down and 36 up. (wired)

ookla speed test 27 ping, 900down 36 up (wired)

 

XR500 V2.3.2.134

QOS setting off

UPNP off

IPV6 auto detect. However tried auto config and DHCP.

Port forwarding off

Smart connect off

 

20 Replies

  • Rebooting the router may not be enough. You may have to factory reset it and configure from scratch.
  • Interesting, so a speedtest while connected directly to the XR500 shows the correct speeds?

    What devices have you been testing Wi-Fi from? 

    Do you know if your ISP requires you use PPPoE, VLAN or DHCP identifiers?

    When you say QoS is off, have you completely disabled it from the three-line menu in Congestion Control? If not, can you try that?

    • jeremyg237's avatar
      jeremyg237
      Luminary

      Liam

       

      Interesting, so a speedtest while connected directly to the XR500 shows the correct speeds? I dont think it is.

      What devices have you been testing Wi-Fi from? 3 iphones, xbox and HP PC. 

      Do you know if your ISP requires you use PPPoE, VLAN or DHCP identifiers? Will need to look this one up. 

      When you say QoS is off, have you completely disabled it from the three-line menu in Congestion Control? Yes completely.  If not, can you try that? Cant because it is disabled

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
        Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

         

        How is wireless and advanced wireless settings configured?