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Forum Discussion

Spoidah's avatar
Spoidah
Follower
Dec 08, 2019

XR500 can't access settings in chrome

For whatever reason, I'm experiencing the same issues experienced in https://forum.netduma.com/topic/28787-settings-not-appearing/

Basically, using chrome to go to routerlogin.net ends up sometimes coming up with null error messages, and when I click 'settings' it comes up with the old netgear 'basic/advanced' interface, and doesn't load properly, everything stays blank except for a few tabs and logos that I can't click on (pic related). If I type 192.168.1.1 into the url instead, the website loads up properly, and I can access settings again.
This problem doesn't appear in any other browsers, just chrome. It just recently started happening in the last month or so, I think it was the new firmware update.

This problem is persistent across multiple devices, and I have factory reset the router multiple times (and uninstalled + reinstalled chrome + flushed cache on each device).

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 08, 2019

    Do FireFox or Opera access these settings? 

     

    Clear all browser caches before entering into the routers web page. 

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Dec 10, 2019
      Do you have any Anti-Virus/Firewall applications at all? We've seen it in the past where this can affect the interface. If so try to add exceptions to them for the interface URL - routerlogin.net* the reason it may not do this when using the IP is it may not recognise it as a website. Also do you have any extensions on the browser? Ad block can sometimes cause the issue as well.