I purchased my XR500 router a few months ago. When I first configured my router I immediatly ran into issues with all of my devices. I learned quickly that in order for this router to function as expected everything needs a static IP or else I have problems. As a result, every device in my home as a static IP. Over the past 2 weeks I've seen my internet connectivity drop daily. Its not that the internet is actually dropping, but rather the router is not properly routing traffic, as a result QoS is terrible. The behavior I see is as follows: I'm working on my computer, suddenly my internet goes from 5 bars down to 2 or 3 bars and websites stop fully-loading or take several minutes to load or fail. The only way to fix the problem is to power cycle the router, and this does not always fix the issue. Sometimes I need to power cycle twice in order to fix the problem. I should note that I'm a seasoned IT professional with experience in networking, systems administration and application development. I've configured numerous devices/systems in both enterprise and home environments. After troubleshooting the router I believe there are inherinet problems in how it was developed which are causing the symptoms I'm seeing. Firmware is up-to-date. I've also factory reset the router and reconfigured. Any advice is appreciated!

What is the Mfr and model# of the ISP modem the NG router is connected too? What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? Try enabling Beamforming and MIMO and WMM.

This is using Verizon FIOS. There is no typical modem, just a FIOS box mounted the wall. Channel is set to Auto. ***Is there a reason to change this other than avoiding congestion on a particular channel? Beamforming and MIMO are already turned on. I have only a few neighbors, there are not enough routers or devices to cause congestion on any channels. To be clear this issue I'm experiencing is recent and has only been happening the past two weeks. This issue coincides with the addition of a new network printer. The printer is a Brother MFW-L3770CDW. My gut tells me this issue is related to DHCP, either how reservations are stored in the router or how devices interact with router. I've seen similar network issues in enterprise environments and they were packet storms caused by bad configuration or old/unmanaged devices.

Set a IP address reservation for the printer ON the router or set a static IP address ON the printer thats outside of the routers default IP address pool, i.e. 192.168.1.37. Setting manual channel help lesson disconnects on wifi. Auto you will loose connect as the router maybe trying to find a better channel to use. Is the printer wireless or wire connected?

I already have configured a reservation for the printer and printer settings are set to use a static IP which is the same as the reservation. I will try changing the channel from Auto to another setting per your advise and will wait to see if I experience another disconnect.

You can either use Static IP ON the printer or IP address reservation ON the router. Don't use both at the same time.

XR500 Daily internet connectivity issues

17 Replies

FURRYe38
Guru - Experienced User
Apr 08, 2019

What is the Mfr and model# of the ISP modem the NG router is connected too?

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO and WMM.
- internetbroken
  Aspirant
  Apr 08, 2019
  This is using Verizon FIOS. There is no typical modem, just a FIOS box mounted the wall.
  
  Channel is set to Auto. ***Is there a reason to change this other than avoiding congestion on a particular channel?
  
  Beamforming and MIMO are already turned on.
  
  I have only a few neighbors, there are not enough routers or devices to cause congestion on any channels.
  
  To be clear this issue I'm experiencing is recent and has only been happening the past two weeks. This issue coincides with the addition of a new network printer. The printer is a Brother MFW-L3770CDW.
  
  My gut tells me this issue is related to DHCP, either how reservations are stored in the router or how devices interact with router. I've seen similar network issues in enterprise environments and they were packet storms caused by bad configuration or old/unmanaged devices.
  - FURRYe38
    Guru - Experienced User
    Apr 08, 2019
    Set a IP address reservation for the printer ON the router or set a static IP address ON the printer thats outside of the routers default IP address pool, i.e. 192.168.1.37.
    
    Setting manual channel help lesson disconnects on wifi. Auto you will loose connect as the router maybe trying to find a better channel to use.
    
    Is the printer wireless or wire connected?
FURRYe38
Guru - Experienced User
Apr 09, 2019
Be sure to set up the printer correctly with the router.
- internetbroken
  Aspirant
  Apr 09, 2019
  Printer is disconnected and issue persists.
  - Netduma_Jack
    NetDuma Partner
    Apr 09, 2019
    Let us know how you get on with the new device, hopefully this is just a hardware related problem.
FURRYe38
Guru - Experienced User
Apr 09, 2019
My XR is working for me. Has been since Day 1.

Good Luck.

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XR500 Daily internet connectivity issues